Educational Webinar: Enhancing Client Experience & Risk Service
Featuring Jim Hedrick, VP, Director Risk Management & Client Experience - Oswald Companies
Available On Demand
As customer expectations continue to evolve, insurance organizations are placing an elevated focus on the importance of client experience. Beyond simply providing high quality service touchpoints, insurers and risk management teams are increasingly focused on the entirety of the customer journey, and how that journey can lead to a valuable point of differentiation.
In this RCT Educational Webinar featuring Jim Hedrick of Oswald Companies, we explored the modern insurance client experience. We discussed the ever important bottom line impacts, client segmentation and service planning, journey mapping, risk management's vital role and more. To access please submit the form on this page.
Meet Your Hosts:
Jim Hedrick, ARM, CBCP, CCXP, ALCM, AINS
VP, Director Risk Management & Client Experience - Oswald Companies
Jim has over 25 years of Risk Management Loss Control experience. This experience includes vast knowledge in the development and maintenance of comprehensive Health and Safety, Enterprise Risk Management (ERM), Business Continuity Programs (BCP) and Pandemic Planning Programs.
Jim has physically responded and coordinated the preparation, mitigation and recovery efforts for numerous events such as hurricanes (including Katrina in New Orleans) earthquakes, tornados, fires and many other single site business interruption events.
Jim was a featured speaker at the Disaster Recovery Journal (DRJ) Fall World. DRJ is the world’s largest conference dedicated solely to the topic of business continuity and disaster recovery planning. He spoke on the topic of Pandemic Planning.
Jim is a graduate of Illinois State University with Bachelor of Science degrees in Industrial Technology and Occupational Safety & Health. He is an active member of the Client Experience Professionals Association (CXPA) and Disaster Recovery institute International (DRII). Jim also serves on the board of trustees for the Better Business Bureau (BBB) Center for Business Ethics. Jim has professional designations in Associate in Risk Management (ARM), Certified Business Continuity Professional (CBCP), Associate in Loss Control Management (ALCM), Certified Customer Experience Professional (CCXP) and Associate in Insurance (AINS).
Warren Woermke
Marketing Manager - Risk Control Technologies
Warren Woermke is the Marketing Manager at RCT and joined the organization in late 2016. He is involved in a wide range of Marketing and Sales activities, as well as various Customer Experience initiatives and the Loss Control Summit. Prior to joining RCT Warren spent time in Customer Loyalty & Retention Marketing at SAS Institute Inc., a leading analytics provider and one the world's largest privately held software companies. Warren holds a Bachelor of Business Administration from Wilfrid Laurier University, with a focus on marketing and economics.
